BF Bodyworks knows that auto accidents are not by choice. Our main focus is to get you back on the road quickly. Have you been in an accident? You may have questions. Here at BF Bodyworks, we have answers.
Frequently Asked Questions
I've had an auto accident. What now?
Following are a few suggestions to help you at the scene of an accident. We have these 8 tips on a small plastic card for you to put in your glove compartment. They are free and available at our facility.
1. STOP immediately but do not obstruct traffic.
2. ASSIST injured. Have someone call police. Repeat after 5 minutes.
3. SECURE names, phone numbers and addresses of other drivers, witnesses andinjured persons.
4. SECURE make, model, license numbers of all cars involved.
5. MAKE rough drawings of scene, showing position of cars and other details.
6. DON’T hastily accept claim settlement at scene of accident.
7. REMAIN calm, courteous and consistent in your version of the accident.
8. NOTIFY BF Bodyworks as soon as possible.
In need of a Tow? Contact BF Bodyworks Inc Towing & Recovery 913-526-2946 (Serving Olathe And Surrounding Areas).
Our drivers will place your vehicle in our secured lot any time of day or night.
Retaining a Total Loss Vehicle
You, as the owner of the vehicle, have the right to purchase your vehicle back from the insurance company after they have determined it to be a total loss. Buying a vehicle back enables you to keep your car and have it repaired even though it is officially a total. This makes sense to some customers who might have an older car that they like and trust but was deemed a total due to its age or mileage. In most cases, buying your car back will change the type of title that you currently have. It’s important to discuss the title with your insurance company before you make any decisions.
Steering is when an insurance company pressures you to have your vehicle repaired at a body shop other than the one you have chosen. You have the legal right to have your vehicle repaired at any shop you choose. Many insurance companies would like you to choose an auto repair shop that has agreed to repair your vehicle under certain guidelines. This usually means lesser quality. All Insurance companies know and understand the laws concerning steering. Some have become very good at explaining things in just a way as to confuse the customers. Here is a list of items you may hear; We cannot guarantee the work at the shop you have chosen because they are not on our list of preferred shops. It will take longer for the repairs because it will take several days to get an adjuster to that shop You will be required to pay the difference in rates that your shop charges. These tactics are ‘half truths’ that enable the insurance companies to steer customers to a shop where they have control over the process. In answer to these statements, BF Bodyworks has a life time warranty on all of their workmanship and a warranty trough the auto repair facility is the one that is important. Not the insurance company. Every Insurance company has appraisers available to inspect vehicles. BF Bodyworks Inc. takes responsibility of making sure they inspect in a timely manner. Nearly all of the repair rates in our area are the same. Your insurance company is required to cover the prevailing rates. BF Bodyworks Inc. never charges more than what Insurance companies are paying in the area. BF Bodyworks does have agreements with a few insurance companies, but only the few that have allowed us to put quality and customers first. These companies still allow you to decide where to take your car. Simply put, steering a customer towards a shop that is chosen by the insurance company is not going to benefit you. And remember;
“IT’S NEVER GOOD TO HAVE THE FOX WATCHING THE HEN HOUSE”
Paintless Dent Repair
At BF Bodyworks Inc, we offer a paintless dent repair option. What is paintless dent repair? Paintless Dent Repair or ‘PDR’, is a procedure where by using various tools and techniques, we are able to ‘push’ the dent back out without damaging the refinish the area. PDR is possible in most soft dent type damage like hail damage. If the dent has a sharp crease or is in an area that cannot be accessed behind the dent, it is not a candidate for this type of repair. Most Insurance companies elect to use the PDR method for repairing hail.
New Paint Aftercare
There are a few precautions to take for the first couple of months whenever you have new paint applied to your vehicle. For the first 60 days do not wax the new paint. This will allow the paint to fully harden.
This is what we recommend for the first 30 days.
Do not use abrasives to clean such as brushes in a car wash.
Wash your vehicle in the shade so the soap doesn’t dry to the surface.
Wash with car wash soap using a soft sponge. Avoid wiping your vehicle dry for at least 30 days.
Avoid gravel roads. Chipping is more likely for the first 30 days Do not park under trees that drop sap
If you spill gas or other types of liquid on the paint, immediately rinse it with water. Do not wipe it. Bird droppings are more likely to stain with fresh paint so rinse it as soon as possible.
The reason for these early precautions is due to the curing time for the paint. It is mostly cured when it leaves the body shop but it takes 30 to 60 days to completely harden.
Exceptional Customer Service
BF Bodyworks Inc. works for you. We understand that auto accidents are not by choice. Our main focus is to get you back on the road quickly with as little interruption to your life as possible. BF Bodyworks Inc. does not work for the insurance companies. This means that we stand in the gap to ensure quality is the number one objective. Many insurance companies attempt to steer their customers to “approved” repair facilities. This steering is for the sole purpose of cheaper repairs and is not to your benefit. We are very concerned about cost control, however, BF Bodyworks will not put saving money over quality parts and workmanship. This is our promise to you.
Certified Expert Repair Technicians
Our repair technicians are I-CAR Gold Class professional auto collision repair experts. I-CAR, the Inter-Industry Conference on Auto Collision Repair, is an international not-for-profit organization which specializes in collision repair training. Choosing certified experts is a must when selecting an auto body repair shop.
If my vehicle is a total loss, can I repurchase the vehicle?
Yes it is possible. Ask your advisor at BF Bodyworks Inc. for the exact procedures necessary to do so.
Do I need to obtain more than one estimate?
There is no law in the state of Kansas requiring you to obtain more than one estimate to repair your vehicle. Your insurance company cannot require you to get more than one estimate.
What is the difference between OEM and Aftermarket Parts?
OEM is an acronym for “original equipment manufacturer.” Aftermarket is not the manufacturer’s original equipment. It is a part produced by a manufacturer other than the original vehicle manufacturer. BF Bodyworks Inc. strives to use only OEM parts for our customers’ cars. Nothing fits like a genuine OEM part.
Can I drop my vehicle off after hours?
Of course you can. There is a key drop off on the south side of the building. Fill out an envelope found inside the drop off box with your name, address, and vehicle information. Sign the repair authorization on the bottom of your envelope, place your keys inside and place in the drop off box.
Where do I get a Claim Number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, BF Bodyworks Inc. will do the rest.
Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off. If your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.
How will I know when my car is ready?
You will be notified when your vehicle is ready to be picked up. You can also check your repair status here. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a debit card. We also accept the following credit cards: Visa, Mastercard, Discover. Cash and checks are always welcome.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
If the frame is damaged, is my vehicle a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Is there a warranty on the repairs to my vehicle?
Yes. BF Bodyworks Inc. guarantees all repairs with a Lifetime Warranty.
Who do I pay my deductible too?
If your deductible is not waived, it will be your responsibility to pay BF Bodyworks Inc. when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Can I get other service work done on my vehicle while it is in the body shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
Can I wash my car in the first 30 days?
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade. DON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface. · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
Can you match the paint color of my vehicle?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. BF Bodyworks Inc. Inc. has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.